{"id":2211,"date":"2021-09-05T10:09:11","date_gmt":"2021-09-05T01:09:11","guid":{"rendered":"https:\/\/blog.since2020.jp\/?p=2211"},"modified":"2022-09-05T10:11:37","modified_gmt":"2022-09-05T01:11:37","slug":"glossary144","status":"publish","type":"post","link":"https:\/\/since2020.jp\/media\/glossary144\/","title":{"rendered":"VOC\u3010voice of customer\u3011\u3068\u306f\uff1f"},"content":{"rendered":"<h2>VOC\u3010voice of customer\u3011<\/h2>\n<p class=\" typesquare_option\" data-gtm-vis-first-on-screen-34543454_17=\"2595\">\u9867\u5ba2\u306e\u58f0\u3001\u9867\u5ba2\u306e\u8981\u671b\u3092\u6307\u3059\u8a00\u8449\u3002<\/p>\n<p class=\" typesquare_option\" data-gtm-vis-first-on-screen-34543454_17=\"2597\">\u5546\u58f2\u3092\u3059\u308b\u3082\u306e\u306f\u3001\u30e1\u30fc\u30ab\u30fc\u3067\u3042\u308d\u3046\u304c\u3001\u6d41\u901a\u696d\u8005\u3067\u3042\u308d\u3046\u304c\u3001\u5e38\u306b\u9867\u5ba2\u306e\u8981\u671b\u306b\u5fe0\u5b9f\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u305d\u306e\u4e2d\u3067\u3001\u3053\u3053\u3067\u3001\u7279\u306b\u5f37\u8abf\u3057\u305f\u3044\u306e\u304c\u3001\u30e1\u30fc\u30ab\u30fc\u306e\u55b6\u696d\u90e8\u9580\u304c\u62c5\u5f53\u30c1\u30a7\u30fc\u30f3\u306b\u63d0\u6848\u55b6\u696d\u3092\u3059\u308b\u305f\u3081\u306b\u3001\u305d\u306e\u30c1\u30a7\u30fc\u30f3\u306e\u9867\u5ba2\u306e\u58f0\u3092\u7814\u7a76\u3059\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u3067\u3042\u308b\u3002<\/p>\n<p class=\" typesquare_option\" data-gtm-vis-first-on-screen-34543454_17=\"30574\">\u30e1\u30fc\u30ab\u30fc\u306e\u9867\u5ba2\u7814\u7a76\u306f\u3001\u672c\u793e\u304c\u3001\u5546\u54c1\u958b\u767a\u306e\u305f\u3081\u306b\u884c\u3046\u30ea\u30b5\u30fc\u30c1\u304c\u4e2d\u5fc3\u3060\u3063\u305f\u304c\u3001\u3053\u3053\u3067\u3044\u3046VOC\u306f\u3001\u4e8c\u3064\u306e\u70b9\u3067\u5168\u304f\u7570\u306a\u308b\u3002\u4e00\u3064\u306f\u3001\u4e3b\u4f53\u304c\u672c\u793e\u3067\u306f\u306a\u304f\u3001\u652f\u793e\u30fb\u652f\u5e97\u3001\u55b6\u696d\u90e8\u3067\u3042\u308b\u70b9\u3002<\/p>\n<p class=\" typesquare_option\" data-gtm-vis-recent-on-screen-34543454_17=\"30590\" data-gtm-vis-first-on-screen-34543454_17=\"30590\" data-gtm-vis-total-visible-time-34543454_17=\"100\" data-gtm-vis-has-fired-34543454_17=\"1\">\u3082\u3046\u4e00\u3064\u306f\u3001\u5bfe\u8c61\u304c\u3001\u4e00\u822c\u7684\u306a\u6d88\u8cbb\u8005\u3067\u306f\u306a\u304f\u3001\u62c5\u5f53\u30c1\u30a7\u30fc\u30f3\u306e\u9867\u5ba2\u3067\u3042\u308b\u70b9\u3002\u6709\u529b\u30e1\u30fc\u30ab\u30fc\u304c\u3001\u5f97\u610f\u5148\u30c1\u30a7\u30fc\u30f3\u3068\u306e\u5354\u50cd\u3092\u4fa1\u5024\u3042\u308b\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306b\u6ce8\u529b\u3057\u59cb\u3081\u305f\u9818\u57df\u3067\u3042\u308b\u3002<\/p>\n<p class=\" typesquare_option\" data-gtm-vis-recent-on-screen-34543454_17=\"34087\" data-gtm-vis-first-on-screen-34543454_17=\"34087\" data-gtm-vis-total-visible-time-34543454_17=\"100\" data-gtm-vis-has-fired-34543454_17=\"1\">\u624b\u6cd5\u3068\u3057\u3066\u306f\u3001\u8cb7\u7269\u5ba2\u306e\u51fa\u53e3\u8abf\u67fb\u3001\u4f1a\u54e1\u5ba2\u306e\u30b0\u30eb\u30fc\u30d7\u30fb\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306a\u3069\u306e\u307b\u304b\u3001\u5c02\u9580\u6a5f\u95a2\u306bweb\u8abf\u67fb\u3092\u4f9d\u983c\u3059\u308b\u3001\u306a\u3069\u304c\u3042\u308b\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>VOC\u3010voice of customer\u3011 \u9867\u5ba2\u306e\u58f0\u3001\u9867\u5ba2\u306e\u8981\u671b\u3092\u6307\u3059\u8a00\u8449\u3002 \u5546\u58f2\u3092\u3059\u308b\u3082\u306e\u306f\u3001\u30e1\u30fc\u30ab\u30fc\u3067\u3042\u308d\u3046\u304c\u3001\u6d41\u901a\u696d\u8005\u3067\u3042\u308d\u3046\u304c\u3001\u5e38\u306b\u9867\u5ba2\u306e\u8981\u671b\u306b\u5fe0\u5b9f\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002\u305d\u306e\u4e2d\u3067\u3001\u3053\u3053\u3067\u3001\u7279\u306b\u5f37\u8abf\u3057\u305f\u3044\u306e\u304c\u3001\u30e1\u30fc [&hellip;]<\/p>\n","protected":false},"author":75,"featured_media":2477,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","swell_btn_cv_data":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[1249],"tags":[41,64],"class_list":["post-2211","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge","tag-41","tag-64"],"_links":{"self":[{"href":"https:\/\/since2020.jp\/media\/wp-json\/wp\/v2\/posts\/2211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/since2020.jp\/media\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/since2020.jp\/media\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/since2020.jp\/media\/wp-json\/wp\/v2\/users\/75"}],"replies":[{"embeddable":true,"href":"https:\/\/since2020.jp\/media\/wp-json\/wp\/v2\/comments?post=2211"}],"version-history":[{"count":0,"href":"https:\/\/since2020.jp\/media\/wp-json\/wp\/v2\/posts\/2211\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/since2020.jp\/media\/wp-json\/wp\/v2\/media\/2477"}],"wp:attachment":[{"href":"https:\/\/since2020.jp\/media\/wp-json\/wp\/v2\/media?parent=2211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/since2020.jp\/media\/wp-json\/wp\/v2\/categories?post=2211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/since2020.jp\/media\/wp-json\/wp\/v2\/tags?post=2211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}