{"id":813,"date":"2021-09-06T09:00:12","date_gmt":"2021-09-06T00:00:12","guid":{"rendered":"https:\/\/blog.since2020.jp\/?p=813"},"modified":"2022-06-16T20:33:19","modified_gmt":"2022-06-16T11:33:19","slug":"voc","status":"publish","type":"post","link":"https:\/\/since2020.jp\/media\/voc\/","title":{"rendered":"VOC\u5206\u6790\u3068\u306f\uff1f\u306a\u305c\u5fc5\u8981\u306a\u306e\uff1f\u3069\u306e\u3088\u3046\u306b\u3084\u308c\u3070\u826f\u3044\uff1f"},"content":{"rendered":"\n<p>\u8cb4\u793e\u3067\u306f\u304a\u5ba2\u69d8\u304b\u3089\u306e\u610f\u898b\u3092\u5206\u6790\u3057\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u304b\u3002<br \/>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u3066\u304d\u305f\u3064\u3082\u308a\u3067\u3082\u3001\u305d\u308c\u304c\u6210\u679c\u306b\u7e4b\u304c\u3063\u3066\u3044\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u304c\u3088\u304f\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3002<br \/>\u305d\u306e\u3088\u3046\u306a\u6642\u306f\u9867\u5ba2\u306e\u751f\u306e\u58f0\u3092\u5206\u6790\u3057\u3066\u307f\u307e\u3057\u3087\u3046\uff01<br \/>VOC\u3068\u306fvoice of customer\u306e\u7565\u3067\u3001VOC\u5206\u6790\u3068\u306f\u9867\u5ba2\u304b\u3089\u306e\u58f0\u3092\u4f01\u696d\u6d3b\u52d5\u306b\u53cd\u6620\u3055\u305b\u308b\u5206\u6790\u624b\u6cd5\u306e\u3053\u3068\u3092\u8a00\u3044\u307e\u3059\u3002<br \/>\u4eca\u56de\u306f\u305d\u3093\u306aVOC\u5206\u6790\u306b\u3064\u3044\u3066\u3001\u624b\u6cd5\u3084\u30e1\u30ea\u30c3\u30c8\u3092\u4e8b\u4f8b\u3092\u4ea4\u3048\u3066\u7d39\u4ecb\u3057\u307e\u3059\uff01<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"\u3010\u30ba\u30ab\u30a4\u30ba\u30e0\u3011VOC\u5206\u6790\u3068\u306f\uff1f\u306a\u305c\u5fc5\u8981\u306a\u306e\uff1f\u3069\u306e\u3088\u3046\u306b\u3084\u308c\u3070\u826f\u3044\uff1f\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/cJ4nQl5Tm0M?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<h2>\u3044\u307e\u3055\u3089\u805e\u3051\u306a\u3044\uff01 VOC\u5206\u6790\u3068\u306f?<\/h2>\n<p>VOC\u3068\u306fvoice of customer\u306e\u7565\u79f0\u3067\u3059\u3002<\/p>\n<p>VOC\u5206\u6790\u3068\u306f\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u3001SNS\u306a\u3069\u304b\u3089\u9867\u5ba2\u306e\u751f\u306e\u58f0\u3092\u53ce\u96c6\u3057\u3001\u4f01\u696d\u6d3b\u52d5\u306b\u53cd\u6620\u3055\u305b\u308b\u5206\u6790\u624b\u6cd5\u306e\u3053\u3068\u3092\u8a00\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3060\u3051\u3060\u3068\u5206\u304b\u308a\u3065\u3089\u3044\u306e\u3067\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002 \u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3067\u6709\u540d\u306aJCB\u3067\u306f\u3001VOC\u3092\u696d\u52d9\u6539\u5584\u306b\u3064\u306a\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u304b\u3089\u300c\u8cb7\u3063\u305f\u899a\u3048\u306e\u306a\u3044\u5e97\u8217\u304b\u3089\u8acb\u6c42\u304c\u304d\u3066\u3044\u308b\u300d\u3068\u3044\u3046\u58f0\u304c\u5bc4\u305b\u3089\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3057\u305f\u3002 \u9867\u5ba2\u306bJCB\u304b\u3089\u6e21\u308b\u660e\u7d30\u66f8\u306b\u306f\u52a0\u76df\u5e97\u306e\u5c4b\u53f7\u3057\u304b\u63b2\u8f09\u3055\u308c\u3066\u304a\u3089\u305a\u3001\u305d\u308c\u304c\u539f\u56e0\u3067\u9867\u5ba2\u304c\u8cb7\u3063\u305f\u899a\u3048\u304c\u306a\u3044\u3068\u5224\u65ad\u3057\u3066\u3057\u307e\u3063\u3066\u3044\u305f\u306e\u3067\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067JCB\u306f\u3001\u5e97\u8217\u540d\u306e\u4e00\u90e8\u3092\u660e\u7d30\u66f8\u306b\u8f09\u305b\u3089\u308c\u308b\u3088\u3046\u306b\u660e\u7d30\u66f8\u3092\u6539\u4fee\u3057\u307e\u3057\u305f\u3002 \u3053\u306e\u3088\u3046\u306b\u3001\u9867\u5ba2\u306e\u58f0\u3092\u4f01\u696d\u6d3b\u52d5\u306b\u53cd\u6620\u3055\u305b\u3066\u3044\u304f\u306e\u304cVOC\u5206\u6790\u306e\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n<h2>VOC\u5206\u6790\u306e\u52b9\u679c\u3068\u306f\uff1f<\/h2>\n<p>\u3067\u306f\u4e00\u4f53VOC\u5206\u6790\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u52b9\u679c\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u304b? \u5c0e\u5165\u3059\u308b\u52b9\u679c\u3068\u3057\u3066\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30fb\u9867\u5ba2\u306e\u58f0\u3092\u53cd\u6620\u3057\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u304c\u3067\u304d\u308b\u3002<\/strong><\/p>\n<p>VOC\u5206\u6790\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u751f\u306e\u58f0\u3092\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u305f\u308a\u3001\u9867\u5ba2\u304c\u672c\u5f53\u306b\u6b32\u3057\u304b\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u4f5c\u308a\u4e0a\u3052\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><strong>\u30fb\u55b6\u696d\u306e\u969b\u306b\u30a2\u30d4\u30fc\u30eb\u3067\u304d\u308b\u3002<\/strong><\/p>\n<p>\u9867\u5ba2\u304b\u3089\u597d\u8a55\u3067\u3042\u308c\u3070\u55b6\u696d\u6d3b\u52d5\u306e\u969b\u306b\u30a2\u30d4\u30fc\u30eb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong> \u30fb\u793e\u54e1\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/strong><\/p>\n<p>VOC\u5206\u6790\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3060\u3051\u3067\u306a\u304f\u3001\u793e\u54e1\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u52b9\u679c\u3082\u3042\u308a\u307e\u3059\u3002 VOC\u5206\u6790\u3092\u901a\u3058\u3066\u5f97\u305f\u304a\u5ba2\u69d8\u304b\u3089\u306e\u611f\u8b1d\u306e\u8a00\u8449\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u793e\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u30a2\u30c3\u30d7\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001VOC\u5206\u6790\u3092\u901a\u3058\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u5ba2\u69d8\u306e\u610f\u898b\u3092\u53ce\u96c6\u3057\u696d\u52d9\u6539\u5584\u306b\u7e4b\u3052\u308b\u3068\u3044\u3046\u3001\u65b0\u305f\u306a\u5b58\u5728\u610f\u7fa9\u3092\u4e0e\u3048\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002 \u666e\u6bb5\u306f\u30af\u30ec\u30fc\u30e0\u306e\u53d7\u3051\u76bf\u3068\u306a\u3063\u3066\u3057\u307e\u3044\u3084\u3059\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u65b0\u305f\u306a\u5b58\u5728\u610f\u7fa9\u3092\u4e0e\u3048\u308b\u3053\u3068\u3067\u3001\u793e\u54e1\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n<h2>VOC\u5206\u6790\u306e\u65b9\u6cd5\u306f\uff1f<\/h2>\n<p><img decoding=\"async\" width=\"1240\" height=\"698\" src=\"\/wp-content\/uploads\/2021\/08\/voc_z.jpg\" alt=\"\" class=\"wp-image-817\" srcset=\"https:\/\/since2020.jp\/media\/wp-content\/uploads\/2021\/08\/voc_z.jpg 1240w, https:\/\/since2020.jp\/media\/wp-content\/uploads\/2021\/08\/voc_z-300x169.jpg 300w, https:\/\/since2020.jp\/media\/wp-content\/uploads\/2021\/08\/voc_z-1024x576.jpg 1024w, https:\/\/since2020.jp\/media\/wp-content\/uploads\/2021\/08\/voc_z-768x432.jpg 768w, https:\/\/since2020.jp\/media\/wp-content\/uploads\/2021\/08\/voc_z-960x540.jpg 960w\" sizes=\"(max-width: 1240px) 100vw, 1240px\" \/><\/p>\n<p>\u3067\u306f\u5b9f\u969b\u3001VOC\u5206\u6790\u306f\u3069\u306e\u3088\u3046\u306b\u5c0e\u5165\u3059\u308c\u3070\u3088\u3044\u3067\u3057\u3087\u3046\u304b\uff1f \u9032\u3081\u65b9\u306e\u4f8b\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059!<\/p>\n<p><strong> \u2460VOC\u5206\u6790\u306e\u76ee\u7684\u3092\u8003\u3048\u308b \u307e\u305a\u306f\u4f55\u306e\u305f\u3081\u306bVOC\u5206\u6790\u3092\u884c\u3046\u306e\u304b\u3001\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/strong><\/p>\n<p>\u76ee\u7684\u306b\u3088\u3063\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u30c7\u30fc\u30bf\u3092\u96c6\u3081\u305f\u3089\u826f\u3044\u306e\u304b\u304c\u308f\u3063\u3066\u304d\u307e\u3059\uff01 \u76ee\u7684\u304c\u5b9a\u307e\u3063\u305f\u3089\u3001\u96c6\u3081\u305f\u60c5\u5831\u306e\u84c4\u7a4d\u65b9\u6cd5\u7b49\u3082\u691c\u8a0e\u3057\u307e\u3059\u3002 \u500b\u4eba\u60c5\u5831\u3092\u6271\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u4e07\u5168\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3092\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><strong> \u2461VOC\u5206\u6790\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u30fb\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b<\/strong><\/p>\n<p>\u6b21\u306b\u2460\u3067\u5b9a\u3081\u305f\u76ee\u7684\u306b\u6cbf\u3063\u3066\u30c4\u30fc\u30eb\u7b49\u3092\u5c0e\u5165\u3057\u307e\u3059\u3002 \u30c4\u30fc\u30eb\u306e\u4f8b\u3068\u3057\u3066\u306fAI\u3092\u7528\u3044\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u7b49\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u2462\u5c0e\u5165\u3057\u305f\u30c4\u30fc\u30eb\u3092\u904b\u7528\u3057\u3001\u9867\u5ba2\u306e\u58f0\u3092\u53ce\u96c6\u3001\u696d\u52d9\u6539\u5584\u306b\u7e4b\u3052\u308b\u3002<\/strong><\/p>\n<p>\u5c0e\u5165\u3057\u305f\u30c4\u30fc\u30eb\u3092\u7d99\u7d9a\u7684\u306b\u904b\u7528\u3057\u9867\u5ba2\u306e\u58f0\u3092\u3067\u304d\u308b\u9650\u308a\u591a\u304f\u53ce\u96c6\u3057\u307e\u3059\u3002 \u53ce\u96c6\u3057\u305f\u3089\u3001\u96c6\u8a08\u3057\u696d\u52d9\u6539\u5584\u306b\u7e4b\u3052\u307e\u3059\u3002 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